TvineCreations.com, LLC respects the privacy of users of our website and is committed to disclosing our data collection practices so that users of our website can understand what information is collected and how it is used.
Information we collect
Information is received and collected automatically each time you visit the TvineCreations.com site. We receive and collect your Internet Protocol (IP) address, the browser and operating system you are utilizing, the date and time of your visit, the pages of the site which you visit, the Internet address of the website from which you linked to our site and any promotion identifiers contained in these links, and the Internet address of any website to which you link from our site. If you maintain an account with TvineCreations.com and log onto the site using such account information, we also receive and collect your user identification number, user name, and password.
We use “cookies” to automatically receive and collect certain information each time you visit the TvineCreations.com site. Cookies are used on the TvineCreations.com website to identify and link users to their shopping cart and to track other user behaviors related to their activities on the TvineCreations.com website. “Cookies” are small files that contain unique alphanumeric identifiers that are transferred to your computer’s hard drive to enable our system to recognize you and your browser. If you prefer not to allow cookies on your browser, you can find instructions for how to disable cookies in the help section of your browser’s toolbar. However, please keep in mind this will interfere with certain features on our website, reduce the overall quality of your experience and hinder our ability to improve site functionality over time.
We use pixel tags or web beacons in conjunction with cookies to track what parts of our website were visited, track the effectiveness of our advertising campaigns with third parties and to update our third party analytics.
In the following instances, we may require you to submit personally identifiable information which we receive and collect: (1) open an account; (2) complete and submit an order on our site or from our catalogs; (3) request a catalog; (4) submit a customer review; (5) create a registry with Gift Registry Service; (6) enter a contest; (7) communicate with customer service; (8) conduct a search; or (9) subscribe to a newsletter or customer alert. The information which we may receive and collect in connection with any of these activities includes your name, address, telephone number, fax number, and email address; credit card information; names and addresses of the parties to whom product is shipped; content of reviews and emails sent to us; and, your password.
We also receive and collect certain information when you communicate to us by telephone, mail, fax, or email. We may request and receive a confirmation from you when you receive and open an email from us.
How the information we collect is used
We use the information which we collect from you internally for the following purposes: process, track, and fulfill your order; communicate with you regarding your order; respond to a request for information; send you catalogs or promotional information and material; send you newsletters, customer alerts, and email; communicate with you
regarding products you have purchased; improve our website; enhance our customer service; track customer preferences; and, improve and enhance our product selection.
We do not sell or otherwise provide the information we collect from you to third parties except as described below. We do share information with third party services providers, agents, and subcontractors which are not our subsidiary or affiliated companies and which provide certain services and goods to us including credit card processing; online check payment services; postal and delivery services; fulfillment services. All third parties to whom we provide information have no right to use the information except to the extent necessary in connection with providing goods and/or services to us or our providing goods and services to them. All such third parties are contractually obligated to maintain the confidentiality and security of the information..
How is the information secured?
All sensitive information which we receive and collect from you is secured using industry standard security and encryption technology such as Secured Sockets Layer (SSL) technology. This technology prevents information which is transmitted over the Internet from being intercepted and read by unauthorized parties. All information is stored on secured computers to which access is restricted.
How can I access my information?
All of your personal information can be accessed by logging onto Your Account Page of our site. You may also track orders and recent account activity.