Delivery & Returns
We use USPS, UPS and FedEx for delivery. Refunds will not be offered if your product is lost in shipping. You will receive a notice via email once your order has been submitted along with the tracking information, if you choose a shipping method that provides tracking.
You should receive your order in 7 to 14 business days (holidays excluded). TvineCreations has many vendors and sometimes they run out of stock, if this happens we'll let you know as soon as we find out. *Please Note: We do not ship orders on weekends or holidays.
We work hard to let you know what to expect from your item so
you're delighted when you get it. We offer detailed product images and
descriptions, as well as the ability to preview most items.
Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if an error is ours, we'll replace the item at no charge to you.
If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so. You MUST contact us through our contact webpage to arrange for a return or replacement as unauthorized returns will not be accepted.
Shipping charges are non-refundable and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt.